Supports membership team members as they interact with guests around member engagements and membership inquiries.Oversees time management, including time sheets, for any direct reports.Assists in evaluation and continuous improvement of museum operations and programming.Coordinates staff members to ensure that resources are deployed efficiently and effectively to achieve the intended outcome.Manages the implementation of all assigned educational programs, including facilitated museum experiences, camps, adult-oriented events.etc.Provides notes detailing attendance, challenges, and noteworthy items to other Weekend Managers on Duty.
Handles any emergencies and visitor concerns that may arise on-site.Collaborates with the Database Manager for items relating to the point-of-sale system.Follows defined processes and procedures and elevates undocumented situations for long term resolution.Works in collaboration with other managers to provide work schedules for departmental staff.Ensures all museum guests or customers have a positive experience through customer service excellence.Provides leadership to all team members and departments interacting with guests in the museum.Serves in the rotation of museum leaders assigned to oversee the museum on weekends.Manages the Implementation of Programs or Guest Experiences Plans and manages museum operations and programs for guests and customers of Discovery Place Science and Discovery Place Nature by performing the following duties personally or through designated team members:Įssential Duties and Responsibilities include the following.
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